REFUND AND RETURNS POLICY
HOW DO I START THE RETURN PROCESS?
If you wish to return your product, please follow these instructions:
Please email us at email@example.com (subject line: RMA) to request a Return Authorization Number within 14 days of the delivery date. Please specify which product you are interested in returning, and the reason for this return. We welcome your feedback!
If you are located in USA, Canda, or Europe, you'll be returning your parcel to our returns center in Santa Monica, California.
If you are located in Australia or New Zealand, you'll be returning your parcel to our returns center in Sydney, NSW.
WHAT IS YOUR RETURN POLICY?
Purchases made using discount codes, such as our Black Friday sale, Boxing Day, among others, are only eligible for store credit returns (exception of our 10%OFF first-time purchase discount code).
Once the return or exchange is approved, we will accept the piece(s) up to 30 days after the RMA authorization is given to you.
Please note we are unable to accept returns for earrings, pierced jewellery or hair clips due to hygiene reasons.
Every piece must be sent back unworn and in its original packaging. The customer is responsible for shippings costs associated with returns.
WHAT CAN I NOT RETURN?
Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules.
Please note we are unable to accept returns for pierced jewelry due to hygiene reasons.
We are only able to accept returns on items if they are sent back unworn.
It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at firstname.lastname@example.org.
We have a 10 to 12-hour window to make a request for the package to be rerouted from the moment you make the purchase; however, we cannot guarantee the change will be doable as it depends where the package is in the shipping process. We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to receive your order.
If we are unable to make the change, you will be responsible for receiving the parcel at the address you entered originally. Bonito Jewelry takes no responsibility for goods lost due to incorrect shipping details.
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If for any reason your package is returned to us we will re-ship it to you. However, the reshipping may be at an extra cost depending on the reason it was returned to us.
ARE RETURNS FREE?
The customer responsible for paying for your own shipping costs for returning your items.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY REFUND? (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Inspection of returns usually take 7-10 business days of the day we receive the parcel, but it might take longer during busy periods. Please email our team at email@example.com if you would like to follow up on the status of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
WHY WASN’T MY SHIPPING FEES REFUNDED?
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
WHAT IF MY JEWELRY GETS LOST IN THE MAIL?
Bonito Jewelry ships with efficient global courier services that provide mail-tracking facilities, and we suggest you do the same when sending your items back to us. We are not responsible for items that are lost or damaged during returns.
WHAT ABOUT GIFT RETURNS?
Gift recipients are able to receive a nonrefundable merchandise credit once the return has been approved by the team at Bonito Jewelry.
WHAT IF I RECEIVE FAULTY JEWELRY?
If you received a defective or damaged item – we apologize in advance, and we will replace this piece as quickly as possible. Every purchase is under a one year warranty.
If you need to exchange a piece, send us an email within 14 days of purchase, at firstname.lastname@example.org with a picture of the faulty item, and our support team will assist you promptly.
Immediately after the exchange is approved by our support team, we will send you a return label for you to return the faulty items, and we will send you new pieces - free of charge.